2025 Flower Preservation Booking Deposit
To book your flower preservation please choose the week that your wedding/event is due to take place. All available weeks are listed, if the week you need does not show up as an option then it does unfortunately mean that we are fully booked.
When we receive your booking we will be in touch to arrange a consultation with you, consultations can take place in person in our North Norfolk studio or by phone, email or zoom call, whichever suits you best & must take place before we receive your flowers.
During your appointment we will discuss the following;
* Your flowers & their suitability.
* How to care for your flowers.
* Getting your flowers to me safely after the event.
* Our process & the products that are suitable for your flowers.
* Design requirements and any questions you may have.
Consultations usually last around 30 mins but please allow up to an hour.
Due to the timely & detailed process of flower preservation, we only ever have availability to accept a few orders each week so if you know this is something that you are going to want for your flowers then we highly recomend booking in advance.
Terms and Conditions of Booking
Are my flowers suitable?
We ask that flowers are delivered to us within a week of the event. We may still be able to work with flowers that are older but usually the fresher the flowers the better the results. Unfortunately it is not possible to advise on the condition of flowers by looking at a photo. As a general guide, if the flowers have started to really droop, are shedding petals or have petals turning brown then they will not be suitable.
A few flowers are not suitable for drying regardless of condition, these include; Lilys, Tulips, Orchids, Succulents, Calla Lilys and Chrysanths.
Getting your flowers to us
Send your flowers to; Wild Ivy Norfolk, Heartsease Thurgarton Road, Aldborough, Norwich, Norfolk NR11 7NY. If you are dropping off your flowers please leave them in the front porch, you are welcome to drop your flowers off on any day between 9am & 9pm. To package your flowers either wrap as a bouquet or in small groups in tissue paper and place in a sturdy box along with a note with the your name, email & mobile number on. Please make sure the name you provide matches the name on the order to avoid confusion and delays. Do not put anything wet or damp in with the flowers as this can accelerate deterioration. Only pack your flowers up when you are ready to send/deliver them. We will let you know when your flowers arrive safely with us.
We begin work on your flowers as soon as we receive them to get the best possible results for you. For insurance purposes we work on the flowers at home.
How flowers dry, natural changes
When your flowers have dried & we are ready to begin working on your frame we will email you with a photo to show you how your flowers have dried & to check that you are happy with them before we move onto the next step. Please look out for this email as it is important that that we begin work on your flower keepsake as soon as possible when the flowers have dried.
Flowers will naturally change colour and shape as they dry and age, white roses will turn a cream colour, pinks may fade and reds may darken. On rare occasions flowers don't dry well and unfortunately there is no way of knowing this before we begin the drying process. Some flowers can appear healthy and in excellent condition but may have bacteria or disease in the leaves or stems, or may have been treated with harsh fertilizers which we know nothing about.
If you are not happy with how your flowers have dried and do not wish to continue with having your keepsake created then let us know at this point & we will return your flowers to you. After this point, as flower preservations are custom orders, refunds are no longer possible.
Collection/Postage
When your order is ready we will email you a dispatch notification with tracking. We currently use Royal Mail Tracked Service for all post items or you can opt to collect from our North Norfolk studio during our regular opening hours. If opting for collection, we kindly ask that you make sure that you will be available to collect during our scheduled opening hours as we are unavailable at other times and that all orders are collected within 4 weeks of completion. Due to the small size of our studio we are unable to keep hold of orders for long periods, we'll be happy to help arrange for postage of your item if you find that you are unable to collect for any reason.
Payments, Cancellations & Refunds
We require a £55 deposit to secure your booking, the deposit covers the cost of us preparing and drying your flowers.
If you need to cancel your booking for any reason the following terms apply; Cancellations made up to 8 weeks prior to the date of the wedding/event will receive a full deposit refund, any cancellations made after this time will not be entitled to a refund.
Payment for the balance of your order is due when your flowers have dried, we will send you an email with a photo of your dried flowers & an invoice for the balance of your order. We require the balance to be paid in full before we move onto the next stage of completing your order.
If for any reason you are not happy with how your flowers have dried and do not wish to continue then let us know an we will cancel the invoice for the balance and return your flowers to you. The £55 deposit is non refundable as this covers the cost of work already done. This is the last point at which it is possible to cancel your order.
As flower preservation items are custom and personalised products they are non-refundable (Consumer Rights Act 2015) which is why we offer you the chance to cancel your order before we move onto the stage of creating your order. Your statutory rights are not affected.
Disclaimer
We have many years experience in preserving flowers, treat all flowers with the utmost care & attention and always endeavour to produce a quality product. However due to the natural organic nature of flowers, we cannot guarantee or be held liable if flowers fail to dry well as this is something that is completely out of our control.